When a Patient cancels an on-line appointment, you must cancel the corresponding front office Practice Management System's appointment manually. The MyPatientScheduler application provides you with a link on your home page to indicate which patient appointments have been cancelled.
Click the Pending Appointment Cancellations link on the home page. Note, this link will only be available if there are cancellations needing action.
Review the canceled appointment information and cancel the corresponding appointment in the front office Practice Management System.
Click the Acknowledge icon corresponding to the on-line appointment you want to acknowledge. A pop-up message will appear to verify your request. Click OK to complete the process.
If your office has the MyPatientScheduler Live, no action is required. When the patient cancels an appointment, it will
automatically transact the cancellation through to your practice management system.
In the event that your network is down, MyPatientScheduler will not be able to transact the cancellation to
the practice managment system. The appointment will need acknowedment as indicated in the section above.