When a Patient confirms an on-line appointment, you must also confirm the corresponding front office Practice Management System's appointment manually.
Click the Pending Appointment Confirmations link on the home page. Note, this link will only be available if there are confirmations needing action.
Review the confirmed appointment information and confirm the corresponding appointment in the front office Practice Management System.
Click the Acknowledge icon corresponding to the on-line appointment you want to acknowledge. A pop-up message will appear to verify your request. Click OK to complete the process.
If your office has the MyPatientScheduler Connector, no action is required. When the patient cancels an appointment, it will automatically transact the cancellation through to your practice management system.