How Do I Configure the Voice Confirmation Module?

If you have the MyPatientScheduler Voice Option, follow these steps to configure it. The Voice option allows MyPatientScheduler to seek automatic appointment confirmations using voice generated calls to patients. Patients can confirm their appointments immediately simply by using their touch-tone phone.

• Log into the Admin Dashboard
• Select the Voice Configuration menu option

1. Optional - Enter a Voice Greeting for your calls

If the default greeting does not fit your needs, you may create a custom greeting for you patients. Be sure to use <PATIENT_NAME> and <APPOINTMENT_DATE> placeholders in your greeting exactly as shown (including brackets) so MyPatientScheduler can replace them with specific patient and appointment information during a call.

The default greeting is: Hello, this is "your office name here" calling to remind, <PATIENT_NAME>, about an upcoming appointment on, <APPOINTMENT_DATE>

2. Choose the Call Reminder Days

Select the days of the week you wish automatic confirmation calls to be generated.

3. Enter the number of Reminder Call Days Prior

Enter the number of days prior to an appointment you which automated calls to be made. Note, calls are only generated if an appointment has not already be confirmed by other means.

4. Choose the Reminder Call Time

Select the time of day you wish your appointment calls to be made.

5. Select Reminder Calls Enabled? to enable automatic phone confirmations

To enable automated call reminders select the checkbox. To disable automated calls, uncheck the checkbox.

6. Save your changes

Be sure to save the changes you've made by selecting the Save button.

7. Test your Voice Greeting

Click the "Show Test Criteria" to reveal the test control portion of this form. See How to Test the Voice Confirmation Greeting.