Patient Dashboard Features

The MyPatientScheduler Patient Dashboard is specifically designed to meet the scheduling needs of the patient.

The Patient Dashboard automatically adjusts itself based on your service options and the patient's verification status.

Schedule Appointments

By allowing patients to make appointments on-line, you effectively increase your office hours by over 500 percent! A typical dental office is open four days per week, thus limiting the time patients can make appointments to only 32 hours. MyPatientScheduler increases that time-frame to 168 hours, a 525% gain in the.

Scheduling an appointment using MyPatientScheduler Live is a real-time endeavor with zero human intervention. Patients interactively check your schedule for an appointment time that works for them, in real-time. They can even book an appointment with a specific provider. No phone calls, emails, or data entry what-so-ever on the part of your front desk staff!

With MyPatientScheduler Choice package, patients request appointments by specifying primary and secondary appointment information (date/time/day-of-the-week), provider preference, and other information. Queuing appointments in this manor allows your frontdesk staff to process multiple appointments at once, rather than a series of interrupted phone calls. The Frontdesk dashboard provides efficient tools for processing appointments without the need to send a single email or make a single phone call!

Confirmation Appointments

MyPatientScheduler allows your patients to confirm appointments by email, phone, and text message, saving your front office staff a significant amount of phone time!

A key feature of the MyPatientScheduler confirmation process is that your patients don't even need a MyPatientScheduler account to use it. They are only required to setup an account to make appointments. Often, patients find out about your MyPatientScheduler service from the automated confirmation request communications.

With MyPatientScheduler Live, when a patient communication and response is automatically recorded in your practice management system, including when Phone or Text Message confirmation request where sent and associated confirmations by the patient.

With MyPatientScheduler Choice, when a patient confirms their appointment, the Frontdesk administrator is notified that the appointment has been confirmed allowing them to take the appropriate action in the practice management system. There are never any emails directed at your front desk, the MyPatientScheduler Dashboards manages all communication.

Confirmations by Email

At a set number days (configurable in your Admin Dashboard) prior to an appointment, patients receive an automated email from MyPatientScheduler reminding them of their appointment and asking them to click a confirmation link embedded in the email.

Confirmations by Phone

At a set number days (configurable in your Admin Dashboard) prior to an appointment, patients receive an automated phone call from MyPatientScheduler reminding them of their appointment. If a human answers, they are prompted to press "one" to confirm, otherwise a message is left on their answering machine.

Confirmations by Text Message

At a set number days (configurable in your Admin Dashboard) prior to an appointment, patients receive an automated Text Message from MyPatientScheduler reminding them of their appointment. The text message contains a unique confirmation code and asks that they respond with that code. If they respond with the code, their appointment is updated, and they receive a thank-you acknowledgment text back from MyPatientScheduler.

New Patient Registration

Patients gain access to the MyPatientScheduler online appointment scheduling service by completing a secure user registration process. Once registered, they may use your online scheduling service to schedule online appointments, register family members, and even make payments.

With MyPatientScheduler Live, patient registration is enhanced to include an automatic verification process. Using key information supplied by the patient during registration, MyPatientScheduler Live will automatically verify the patient with your front office practice management system.

MyPatientScheduler Live can even be configured to automatically create new patient accounts in your practice management system during patient registration, freeing your staff from having to manually enter the patient information into your practice management system.

Manage Family Members

Patients can easily add family members to their accounts to form a family group. The owner (guarantor) of the family group can schedule and manage appointments for any member of their family group.

Multiple user accounts can also share the same patient (family member), providing two parents the ability the manage appointments for the same child. Appointment notifications for the child are then sent to both parents allowing for better communication and an increased likelihood of appointment confirmations.

MyPatientScheduler Live can even be configured to automatically create new patient accounts in your practice management system when the family member is added, freeing your staff from having to enter the information manually.

Cancel Appointments

Like it or not, patients do cancel appointments. However, we see that patients using MyPatientScheduler are less likely to procrastinate their cancellation and more apt to reschedule because they do not have to call the office. They can cancel and reschedule in a more convenient way, thereby conducting the process sooner than later, allowing your office more time to fill the gap.

Password Recovery

The Password Recovery feature allows previously registered patients to supply the username and the answer to their secret question they choose at registration to recover a forgotten password. MyPatientScheduler automatically generates a new password and emails it to the patient.

Username Recovery

The Username Recovery feature allows previously registered patients to supply the email address and answer to their secret question they choose at registration to recover a forgotten username. MyPatientScheduler automatically emails their username.

Online Payments

Using the secure online payment form, patients can enter credit card and payment information for processing by your front desk.

Credit Card information is double encrypted for secure storage. Once processed by the Frontdesk, most of the credit card digits are discarded and the patient is automatically sent an email indicating their payment was processed.